Privacy Policy

Effective Date: 6 October 2026

At Surkhi Jaipur, we respect your privacy. This policy explains what information we collect when you visit surkhijaipur.com or shop with us, and how we use and protect it, in line with the IT Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

Personal details: Name, email, phone number, shipping and billing address.
Order details: Products purchased, order history, return and refund requests.
Technical data: IP address, browser, device, pages visited and cookies.
Payment details: Payment information is entered on secure payment gateways. We never see or store your full card, UPI or banking details.

2. How We Use Your Information

To process orders, deliver products, and send order and shipping updates.
To handle returns, refunds and customer support.
To improve our website, products and shopping experience.
To send offers and newsletters only with your consent. You can unsubscribe at any time.
To prevent fraud and meet legal and tax requirements.

3. Cookies

We use cookies to keep your cart working, remember preferences, and understand website traffic and advertising performance.

You can disable cookies in your browser settings, but some features, such as the cart and checkout, may not work properly.

4. Sharing of Information

We share your data only with trusted partners needed to operate our online store, including:

Shopify: Website hosting, store management and checkout.
Payment gateways: Secure payment processing.
Courier partners: Order shipping and delivery.
Analytics and marketing tools: Website performance, analytics and marketing activities.

We may also share information when required by law. We do not sell or rent your personal information. Some service providers may store data on servers outside India.

5. Data Security and Retention

We use SSL encryption, secure payment processing, and access controls to help protect your information.

We retain your personal information only for as long as necessary to process orders, provide support, and comply with legal and accounting requirements.

6. Your Rights

You can request to access, correct or delete your personal data, withdraw consent, or opt out of marketing communications at any time.

To submit a request, please email us with the subject "Privacy Request".

7. Children

Our website is not intended for children under 18, and we do not knowingly collect their personal data.

8. Third-Party Links

Our website may contain links to third-party websites such as Instagram, Facebook and Pinterest. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing personal information.